Student Portal

Privacy Policy

1. Who we are

This website is operated by 11+ Centre.
Our website address is: https://11pluscentre.com

Data Controller:
11+ Centre
1 Royal Terrace, SS1 1EA
Email: info@11pluscentre.com

2. Overview

We respect your privacy and are committed to protecting your personal data.

This policy explains:

  • what data we collect
  • how we use it
  • your rights

By using this website, you agree to the use of your data as described in this policy.

3. What data we collect

We may collect and process the following types of personal data:

a) Information you provide

  • Name
  • Email address
  • Account details (username, password)
  • Billing details (when making a purchase)
  • Information submitted via forms or enquiries

b) Account and membership data

When you create an account, we store your details to:

  • allow login access
  • provide access to member resources
  • manage purchases and bookings

c) Payment data

Payments are processed securely by third-party providers such as Stripe or PayPal.

We do not store full payment details such as card numbers.

d) Usage data

When you use the site, we may collect:

  • IP address
  • browser type
  • pages visited
  • date/time of access

This helps us improve performance and security.

4. How we use your data

We use your data to:

  • provide access to your account and services
  • process bookings and payments
  • respond to enquiries
  • send important service-related communications
  • improve our website and services
  • send updates about relevant services (you can opt out at any time)

5. Legal basis for processing

We process your data based on:

  • Contract – to provide services you request
  • Consent – where you have agreed (e.g. marketing emails)
  • Legitimate interest – to improve services and communicate with users
  • Legal obligation – where required by law

6. Children’s data

Our services are intended for parents and guardians.

  • We do not knowingly collect personal data directly from children
  • Parents or guardians must register and manage accounts
  • Where children’s data is processed, this is done with parental involvement

7. Cookies

We use cookies to:

  • enable login functionality
  • remember user preferences
  • improve site performance

You can control cookies through your browser settings.

8. Third-party services

We may use trusted third-party providers to deliver services, including:

  • Stripe / PayPal – payment processing
  • Email services – communication and updates
  • Zoom – online sessions (if applicable)

These providers only process data as necessary and have their own privacy policies.

9. Marketing and communications

We may contact you about:

  • your account or purchases
  • updates to services
  • relevant offers or resources

You can unsubscribe from marketing emails at any time using the link provided.

10. Data sharing

We do not sell your personal data.

We may share data with:

  • service providers (hosting, payments, email)
  • legal authorities if required

All third parties are required to protect your data.

11. Data retention

We keep your data only as long as necessary:

  • to provide services
  • to meet legal obligations
  • to maintain records

Inactive accounts may be removed after a period of time.

12. Your rights

You have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion
  • restrict or object to processing
  • request a copy of your data

To exercise these rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office (ICO).

13. Data security

We use appropriate technical and organisational measures to protect your data, including:

  • SSL encryption
  • secure hosting
  • controlled access to data

14. Changes to this policy

We may update this policy from time to time.
Please check this page periodically for updates.

15. Contact

If you have any questions about this policy or your data, please contact:

Email: info@11pluscentre.com